VM2Cloud Privacy Policy
Effective Date: December 2025
Company Location: London, United Kingdom
VM2Cloud ("VM2Cloud", "we", "our", or "us") values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage with our services, or interact with our team. This policy applies to all visitors, customers, partners, and users of the VM2Cloud website and services.
1. Information We Collect
We collect information that is necessary to operate our business, deliver our services, and communicate effectively.
• Information You Provide
This includes information you voluntarily share with us, such as:
- → Your name, business email address, phone number, and company details
- → Information submitted through contact forms, enquiries, or account registration
- → Billing and commercial details where applicable
- → Communications sent to us via email, chat, or support channels
• Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- → Basic technical information such as browser type, device information, and IP address
- → Website usage data such as pages visited, session duration, and interaction patterns
- → Log and diagnostic information necessary for operational and security purposes
• Information from Business Interactions
If you engage with VM2Cloud as a customer or partner, we may collect information related to:
- → Service usage and operational interactions
- → Support requests and service communications
- → Commercial discussions and contractual engagement
2. How We Use Information
We use the information we collect for legitimate business purposes, including to:
- • Respond to enquiries and provide requested information
- • Deliver, operate, and improve our services
- • Manage customer relationships and business communications
- • Process billing and commercial transactions
- • Maintain platform reliability, security, and performance
- • Monitor usage trends and enhance user experience
- • Comply with applicable legal or contractual obligations
We do not use personal information for purposes that are incompatible with the reasons for which it was collected.
3. Sharing of Information
VM2Cloud does not sell or trade personal information.
We may share information only where reasonably necessary, including with:
- • Trusted service providers and business partners who support our operations
- • Professional advisors such as legal, financial, or audit partners
- • Authorities or third parties where disclosure is required by law or to protect our rights
Any third parties with whom we share information are required to handle it responsibly and in accordance with applicable confidentiality obligations.
4. International Use and Transfers
VM2Cloud operates internationally, and information may be processed or stored in different locations as part of our global operations. We take appropriate steps to ensure information is handled securely and consistently, regardless of where it is processed.
5. Data Retention
We retain information only for as long as necessary to:
- • Fulfil the purposes outlined in this policy
- • Maintain business records
- • Meet contractual or legal obligations
When information is no longer required, it is securely deleted or anonymised.
6. Security of Information
We implement reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure.
While no system can guarantee absolute security, we continuously review and enhance our safeguards to maintain a high standard of protection.
7. Your Choices and Rights
You may:
- • Request access to information we hold about you
- • Ask us to correct or update inaccurate details
- • Request deletion of your information where appropriate
- • Withdraw consent for certain communications
Requests can be submitted by contacting us using the details below. We will respond within a reasonable timeframe.
8. Cookies and Website Technologies
Our website uses cookies and similar technologies to:
- • Ensure proper website functionality
- • Improve performance and user experience
- • Understand how visitors interact with our site
You can control or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
9. Third-Party Websites
Our website may contain links to external sites. VM2Cloud is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or business operations. Updates will be published on this page, and continued use of our website or services constitutes acceptance of the revised policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your information, you may contact us at: