VM2Cloud Terms of Service

1. About VM2Cloud Services

VM2Cloud provides cloud infrastructure and related services designed to help organisations deploy, operate, and manage virtualised workloads. The Services may include computing resources, storage, networking, automation tools, dashboards, and support services, as described on our website or in written agreements.

The Services may evolve over time as we improve functionality, performance, and reliability.

2. Account Registration and Responsibilities

To access certain Services, you may be required to create an account.

You are responsible for:

• • Providing accurate and up-to-date information during registration
• • Maintaining the confidentiality of account credentials
• • Managing access permissions for users within your organisation
• • All activity that occurs under your account

You must promptly notify VM2Cloud if you suspect unauthorised access or misuse of your account.

3. Acceptable Use

You agree to use the Services in a lawful and responsible manner. You must not use the Services to:

• • Engage in unlawful, harmful, or deceptive activities
• • Distribute malware, malicious code, or harmful content
• • Interfere with or disrupt the integrity or performance of the Services
• • Attempt unauthorised access to systems or data
• • Infringe intellectual property or proprietary rights of others
• • Send unsolicited or abusive communications

VM2Cloud reserves the right to suspend or restrict access to the Services if these Terms are violated.

4. Service Availability and Support

VM2Cloud aims to provide reliable and continuous access to its Services. However, availability may be affected by maintenance, upgrades, or circumstances beyond our control.

Support services, response times, and service commitments may vary depending on your selected service plan or contractual agreement.

5. Customer Content and Data

You retain ownership of all data, content, and workloads that you deploy or process using the Services.

VM2Cloud does not claim ownership of customer data. We access or process such data only as necessary to deliver the Services, provide support, or meet legal obligations.

You are responsible for the accuracy, legality, and security of your data and applications.

6. Data Protection and Security

VM2Cloud implements reasonable measures to safeguard customer data and maintain service security. While we take data protection seriously, no system can guarantee absolute security.

You acknowledge that you are responsible for configuring and managing security controls within your own workloads and applications.

7. Billing and Payment

Fees for the Services are described on our website or in applicable commercial agreements.

Unless otherwise agreed:

• • Charges may be based on usage, subscription, or a combination of both
• • Invoices are payable within the agreed payment terms
• • Late payments may result in suspension of Services

All fees are exclusive of applicable taxes unless stated otherwise.

8. Intellectual Property

All intellectual property rights related to the VM2Cloud platform, software, documentation, branding, and materials remain the property of VM2Cloud or its licensors.

These Terms do not grant you ownership rights in the Services or related intellectual property.

9. Suspension and Termination

Either party may terminate the Services in accordance with applicable agreements or upon written notice.

VM2Cloud may suspend or terminate access if:

• • These Terms are materially breached
• • Payment obligations are not met
• • Continued use poses risk to the platform or other customers

Upon termination, you are responsible for retrieving your data within any agreed transition period.

10. Limitation of Liability

To the maximum extent permitted by law, VM2Cloud will not be liable for:

• • Indirect, incidental, or consequential damages
• • Loss of profits, business, or data
• • Issues arising from third-party services or customer configurations

VM2Cloud's total liability under these Terms is limited to the fees paid for the Services during the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold VM2Cloud harmless from claims, losses, or damages arising from:

• • Your use of the Services
• • Your content or data
• • Violation of these Terms or applicable laws

12. Changes to the Services or Terms

VM2Cloud may update these Terms or modify the Services from time to time. Updated Terms will be posted on our website. Continued use of the Services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

14. Contact Information

For questions regarding these Terms, please contact: